It has been nearly a year since ENGEL centralized its global spare parts logistics operations at the cargo-partner iLogistics Center near Vienna’s international airport. We asked Harald Wegerer, Vice President Customer Service Division at ENGEL, to speak to us about the motivation behind the decision to outsource their global spare parts logistics operations to cargo-partner. Our conversation of course also turned to future challenges – from networking platforms and Industry 4.0 to 3D printing and plastics recycling.
“Every day we are asked to connect to our customers’ systems. This poses a substantial challenge when you’re talking about several thousand customers and probably just as many systems.”
Harald Wegerer recognizes a trend towards more inter-connectivity. In the iLogistics Center, the processes are fully automated—20 EDI connections between both companies ensure efficiency.
“When it comes to spare parts logistics, speed is everything. Which means that up until now a concept involving a large central warehouse and speedy distribution systems has proven to be the best. Expanded networking and simplified receipt and processing of orders in particular will play a role in future. ”
Wegerer ventures a look into the future of spare parts logistics.