Quality Management
| Quality is not a goal, but a permanent process |
| cargo-partner's quality management system covers all business areas. Our quality principles are the following: 1. Everything revolves around our clients. We would like our clients to love our products. To achieve that goal, we rely on our corporate values, "be passionate, be better, be partner", adding personal dedication, a competitive edge and an actual sense of partnership. 2. We also require our suppliers and business partners to deliver quality. We have a trust-based working relationship with our partners, many of whom are partners of many years. We eliminate uncertainties by establishing strategic partnerships, which help us obtain special rates, which in turn increase the overall quality of our transportation and logistics services. 3. Quality is something personal. Every staff member make a contribution towards quality. We strive to identify our employees' skills, broaden these skills and use them in a targeted way for best results. 4. Quality requires clearly defined processes and standards. Our employees understand our corporate service processes, which are improved on a continuous basis. They rely on these processes to find professional and flexible solutions for our clients at all times. 5. Success requires continuous learning and improvement. We want to continue building on our strengths and promptly correct any weaknesses. We support creative approaches and we think that continuous learning is the basis for constant improvement. 6. Quality requires leadership and clear goals. Our executives shape our corporate culture, they act in a forward-looking manner and they are largely responsible for corporate results and employee satisfaction. 7. cargo-partner has a social as well as an ecologic responsibility. We strive for continuous improvements in the areas of ecologic, economic and social sustainability and we have made these a part of our environmental policy. 8. Quality leads to excellent results. cargo-partner is quick and flexible to react to changing requirements and expectations of all interest groups. We use ratios to measure, evaluate and improve cargo-partner's success on a constant basis |
ISO 9001:2008 |